Payment policy
At Ginono, we want your shopping experience to be smooth, enjoyable, and frictionless from start to finish. The checkout process has therefore been designed to be clear, secure, and flexible enough for you to focus on choosing the pieces that suit you.
We accept several recognized and reliable payment methods, including:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Klarna
- UnionPay
All payments are processed in euros, and the total amount of your order is charged when the order is confirmed. Depending on your bank, a temporary authorization may sometimes appear before the final charge. This is a normal step in the payment process.
The security of your information is an absolute priority. Every transaction is protected by an advanced SSL encryption system and processed only through recognized payment providers. At no point is your banking information stored on our servers; it is transmitted directly and securely between you and your bank.
If you experience any difficulty during payment, we recommend carefully checking the information entered to ensure it exactly matches the information registered with your bank. If the problem persists, you can contact us at any time at info@ginono.com and our team will be happy to assist you.
To ensure a safe shopping environment for everyone, certain orders may undergo an additional verification. In this case, we may contact you to confirm certain details before shipping.
With Ginono, you can shop with complete peace of mind, from the first click through to payment confirmation. To keep up with our latest news and discover our world, also find us on Instagram via @ginonostore.