What is Ginono?
Ginono offers a selection of fashion pieces designed for a distinctive, current, and easy-to-wear style, with particular attention to detail, comfort, and the shopping experience.
Is delivery free?
Yes, delivery is included on all orders, with no minimum purchase. We want receiving your items to be simple and enjoyable from the very beginning.
What are the delivery times?
Orders are processed within 1 to 2 business days. Standard delivery generally takes 3 to 7 business days. Your order should arrive within 4 to 9 business days. As soon as your package is shipped, you will receive a tracking link that allows you to track it in real time.
Do you ship internationally?
Currently, we only deliver within France. This allows us to provide a reliable, high-quality service. If this changes, our community will be informed first.
What is your return policy?
You have 60 days from delivery to request a return. Simply email us at info@ginono.com and we will explain the process.
How long does it take for refunds to be issued?
After the returned items have been received and inspected, the refund is processed within 7 business days. Depending on your bank, it may take a little longer for the amount to appear.
Do you offer exchanges?
Yes, exchanges are possible. Simply contact us by email at info@ginono.com so that we can assist you.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa. All payments are secured using SSL encryption.
Are my personal and banking details protected?
Yes, protecting your data is essential to us. Ginono never stores your sensitive information, and all transactions are processed securely.
What should I do if my order has not arrived?
Start by checking the tracking link received by email. If more than 7 business days have passed since shipment and your package still has not been delivered, contact us at info@ginono.com so that we can check the situation.
Can I modify or cancel my order?
If your order has not yet been shipped, it may sometimes be possible to modify or cancel it. Contact us promptly after your purchase, and we will do our best to help you.
Need further assistance?
Our team is always available to assist you. You can contact us at any time at info@ginono.com. To discover our latest products and our world, you can also find us on @ginonostore.